RPA
Process Automation

Less manual work. Faster processes through intelligent automation.

SCALING OPERATIONAL EFFICIENCY

RPA (Robotic Process Automation) is a technology that automates repetitive, rule-based tasks performed by operational teams on a daily basis. At Mindbox, we combine RPA with AI, OCR, NLP, and Microsoft Copilot to automate not only simple activities, but also data- and document-driven processes.

Our automation solutions relieve teams of manual work, accelerate process execution, and improve data quality across operations, finance, HR, and analytics. With over 500 automation deployments, we build stable, scalable solutions that help companies grow without increasing operational costs.

Business challenges

 

 

 

 

SCOPE OF SERVICE:
RPA PROCESS AUTOMATION

Process analysis and audit (Discovery)

We run Awareness and Discovery workshops to identify automation-ready processes, including “low-hanging fruit”: tasks with high ROI potential and low implementation complexity. We build business cases, map workflows, and set automation priorities.

Solution architecture

We create detailed process documentation along with scalable technical solution design. We define how RPA integrates with existing systems (ERP, CRM, portals), specify the use of AI, OCR/Document Understanding, NLP, and ensure compliance with security and governance requirements.

Implementation of RPA/AI/Copilot solutions

We handle bot development, run functional tests and security reviews, then deploy the solution to production. We integrate RPA with AI tools and Microsoft Copilot, delivering full end-to-end process automation.

Maintenance and operational support

Post-deployment, we provide operational support under SLA, bot monitoring, exception handling, and ongoing process optimization. We ensure automation stability and rapid incident response.

Training and workshops

We deliver knowledge transfer and workshops for business and technical teams, including RPA Awareness, Process Discovery, and Project Kickstart. We prepare organizations to independently manage and scale automation using the CoE (Center of Excellence) model.

KEY AUTOMATION CAPABILITIES

 

 

 

 

 

 

RPA PLATFORMS
AND TECHNOLOGIES

UiPath (RPA & AI)

A complete automation ecosystem: Studio, Orchestrator, Task Mining, Document Understanding, and AI Center. Enables building, training, and scaling automation across the entire organization.
See UiPath in action → CTA to UiPath technology page

Document Understanding

iOCR and AI technologies for document reading: from simple forms to complex invoices and contracts. The foundation for data-driven automation.

Microsoft Copilot

Automation of office, financial, and analytical tasks. Copilot accelerates team work and supports decision-making by integrating with the entire M365 ecosystem.

Microsoft Power Platform

Low-code / no-code for building applications and automation by business users. Combines Power Apps, Power Automate, and Copilot integrations.

Microsoft / Azure Databricks

An analytical environment based on lakehouse: a single place where companies store all their data and use it immediately for reports, automation, integrations, and AI model training. Lakehouse provides consistent, up-to-date data without the need to build multiple different platforms.

Why us?

We guide organizations through the complete automation journey: from identification and design, through RPA, Copilot, and AI implementation, to scaling and ongoing maintenance.

150+ clients, including global brands and public sector
We support Danone, Scania, Pandora, HSBC, PKO Ubezpieczenia, and key government institutions, among others.
18 years of experience in technology and automation
As a technology partner, we combine implementation practice with real expertise in building scalable automation environments.
Proven implementation framework
From process identification (Discovery), through governance and automation patterns, to full organizational scaling.
End-to-end delivery
Analysis, design, development, integrations, hypercare, training, and change management: the entire process under one team.
Team of certified UiPath and Copilot experts
15 specialists developing RPA, AI, and M365 technologies: expertise confirmed by certifications and projects in large organizations.

INTELLIGENT AUTOMATION & AI EXPERTS

A team of certified UiPath and Microsoft Copilot experts with deep implementation, analytical, and technical expertise. We work end‑to‑end: identifying high‑ROI processes, building and deploying solutions powered by RPA, AI, and Document Understanding, and ensuring ongoing stability and scale.

Our approach is data‑driven, grounded in governance best practices, and based on close collaboration with the business and technical teams who use the automation every day.

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Daniel Chrapczyński

Autonomous Enterprise Manager

Łukasz Ewertowski

Head of Microsoft CoE

Kamil Kamiński 

Senior Business Development Manager

INTELLIGENT AUTOMATION & AI EXPERTS

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Daniel Chrapczyński

Autonomous Enterprise Manager

Expert in business process automation and AI-driven solutions, focused on developing intelligent automation capabilities at Mindbox. Supports organizations in designing and implementing RPA- and AI-based solutions that streamline operations and reduce manual work. Brings together technology, process analysis, and business needs to help organizations build scalable automation approaches. Has extensive experience delivering transformation and automation projects across multiple industries.

INTELLIGENT AUTOMATION & AI EXPERTS

Łukasz Ewertowski

Head of Microsoft CoE

Expert in Microsoft solutions and AI, driving the Microsoft Center of Excellence at Mindbox. Supports organizations in the practical adoption of artificial intelligence – from strategy and architecture to real implementations across business and development environments. Connects technology with processes and business needs, helping companies deploy and scale AI in a secure, structured, and measurable way. Holds the Microsoft Certified AI Transformation Leader credential, confirming leadership expertise in AI adoption.

INTELLIGENT AUTOMATION & AI EXPERTS

Kamil Kamiński 

Senior Business Development Manager

Focuses on Intelligent Automation and AI, supporting organizations in designing and implementing solutions that streamline business processes. Helps companies make informed technology decisions by aligning business needs with real-world AI and automation use cases. Works closely with clients to shape their automation approach and select solutions that fit their specific context. Translates business goals into actionable initiatives and implementations, while building long-term relationships grounded in a practical, hands-on approach to transformation.

FAQ – RPA PROCESS AUTOMATION

What’s the difference between RPA and Copilot?

RPA automates repetitive operational processes in systems and application interfaces. Copilot accelerates work with documents, analysis, and communication using generative AI. Both approaches work well together in Microsoft 365 environments.

Is RPA suitable for small processes too?

Yes. Many organizations start with small automations that deliver quick results and help build a pipeline for more scenarios.

How do we start maintenance or development of RPA and AI automation?

It’s best to begin with Awareness and Discovery workshops. During these sessions, we identify processes for automation together, assess environment stability, and prepare an action plan covering development and governance.

How quickly will we see results from automation stabilization and development?

The first working automations can be ready within a few weeks. Stabilization effects and a drop in incident numbers are noticeable after the first maintenance iterations.

Are automation and AI secure?

Yes. We use UiPath and Azure in compliance with security, audit, and compliance standards. We ensure access control, activity logging, and proper governance to protect data and processes.

Can you take over maintenance of bots created by another company?

Yes. We start with a quality and stability audit, then take over monitoring and further automation development. We stabilize the environment so bots run predictably regardless of the original vendor.

How do you measure the value and ROI of RPA and AI automation?

We measure automation value by operation time, number of errors avoided, volume of cases handled, and working hours recovered. We create Power BI dashboards that show bot efficiency, incidents, SLA, and the actual impact of automation on processes.

Does RPA + AI automation require changes to existing systems?

In most cases, automation works on top of existing systems—through the user interface (UI) or API—without requiring changes to their code. This makes implementation faster and less risky than traditional integrations. In more complex environments, we design a stable approach tailored to the client’s IT architecture.

How do you handle exceptions and changes in processes?

Automations are designed with exceptions, alternative scenarios, and process changes in mind. The system logs events, detects errors, and triggers notification or escalation mechanisms. This enables quick response and ensures continuity even when processes or systems change.

Which processes and business areas are best suited for automation?

Automation delivers the most value in repetitive, data- and document-driven processes. Typical areas include finance (e.g. invoicing, reconciliations), HR (onboarding, payroll), operations, and customer service. In practice, we start with process analysis to identify areas with the highest ROI potential.

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