Maintenance and Development of Automation of AI

Stability. Scalability. Automation that grows with your company.

CONTINUOUS AUTOMATION OPERATIONS AND DEVELOPMENT

Through automation maintenance and evolution of AI solutions, we ensure stable operation of robots, agents, and automation systems. We monitor their performance, respond to errors, roll out updates and enhancements, and develop new automation scenarios to keep pace with business needs and maintain compliance with organizational requirements. This means your technology works predictably every day, not just on day one.

This approach ensures automation scales alongside your business. Teams can rely on solutions that are predictable, ready to scale, and maintain their operational value – no matter how rapidly processes change across the organization.

FROM FRICTION TO FLOW

 

 

 

 

SCOPE OF SERVICE: MAINTENANCE AND DEVELOPMENT OF AUTOMATION AND AI

RPA / AI monitoring and maintenance

We provide daily oversight of robots and AI agents, responding to incidents and stabilizing processes. This ensures the organization maintains operational continuity and minimizes downtime risk, even when source systems change.

Robot and automation modernization

We optimize and rebuild existing robots, adapting them to changes in processes, systems, and data. We improve logic, increase automation resilience, and implement RPA and AI best practices so robots operate stably and predictably.

Automation platform migrations

We conduct full RPA environment migrations, including transitions between platforms such as UiPath and Power Automate. This covers analysis, robot transfer, testing, and stabilization to ensure the new platform is production-ready without loss of functionality.

Scaling and creating new automations

We expand the existing automation portfolio and design additional scenarios aligned with operational priorities. We help grow automation in a controlled and scalable manner, supporting the organization’s increasing needs.

Reporting and automation oversight

We design reporting tools and control processes that provide full visibility into automation effectiveness. This gives the organization clear metrics, compliance with audit and security requirements, and a foundation for further investment decisions.

KEY SUPPORT AREAS

 

 

 

 

PLATFORMS AND TECHNOLOGIES FOR AUTOMATION AND AI

UiPath Cloud / On-Prem

We support maintenance and development of robots in UiPath environments, both cloud and on-premise. We ensure updates, compliance with best practices, and stable automation operations, regardless of changes in systems and processes.

Power Automate (Desktop + Cloud)

We manage and develop automations based on Power Automate, covering desktop robots, cloud flows, and system integrations. This makes processes faster, more consistent, and less prone to errors.

Copilot Studio

We build and maintain AI agents in Copilot Studio, integrating them with business processes while ensuring quality, security, and compliance of generated responses. This enables leveraging generative AI where it genuinely accelerates team productivity.

Power BI for reporting

We design dashboards that monitor robot operations, incidents, SLAs, and automation effectiveness. We provide full operational visibility and governance, giving the organization a clear picture of automation value.

BUSINESS OUTCOMES

 

 

 

 

Why us?

For years, we’ve been helping organizations maintain and scale automation, combining experience with a practical approach to stability, processes, and technology. We design solutions that actually work in operations – today and as your automation program scales.

Years of experience in RPA and AI
We support large organizations in ongoing maintenance of robots and AI agents, ensuring stability, compliance, and real business value of automation.
Strong capabilities in migrations and optimizations
We conduct migrations between platforms and modernize existing solutions, adapting robots to new process and technology requirements.
Team combining business, technology, and data
Our projects involve specialists in processes, architecture, data, and automation, ensuring designed solutions address real operational needs.
High security standards
We work in compliance with security, audit, and compliance requirements, ensuring full control over access, data, and automation operations.

INTELLIGENT AUTOMATION & AI EXPERTS

A team of certified UiPath and Microsoft Copilot experts with deep implementation, analytical, and technical expertise. We work end‑to‑end: identifying high‑ROI processes, building and deploying solutions powered by RPA, AI, and Document Understanding, and ensuring ongoing stability and scale.

Our approach is data‑driven, grounded in governance best practices, and based on close collaboration with the business and technical teams who use the automation every day.

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Daniel Chrapczyński

Autonomous Enterprise Manager

Łukasz Ewertowski

Head of Microsoft CoE

Kamil Kamiński 

Senior Business Development Manager

INTELLIGENT AUTOMATION & AI EXPERTS

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Daniel Chrapczyński

Autonomous Enterprise Manager

Expert in business process automation and AI-driven solutions, focused on developing intelligent automation capabilities at Mindbox. Supports organizations in designing and implementing RPA- and AI-based solutions that streamline operations and reduce manual work. Brings together technology, process analysis, and business needs to help organizations build scalable automation approaches. Has extensive experience delivering transformation and automation projects across multiple industries.

INTELLIGENT AUTOMATION & AI EXPERTS

Łukasz Ewertowski

Head of Microsoft CoE

Expert in Microsoft solutions and AI, driving the Microsoft Center of Excellence at Mindbox. Supports organizations in the practical adoption of artificial intelligence – from strategy and architecture to real implementations across business and development environments. Connects technology with processes and business needs, helping companies deploy and scale AI in a secure, structured, and measurable way. Holds the Microsoft Certified AI Transformation Leader credential, confirming leadership expertise in AI adoption.

INTELLIGENT AUTOMATION & AI EXPERTS

Kamil Kamiński 

Senior Business Development Manager

Focuses on Intelligent Automation and AI, supporting organizations in designing and implementing solutions that streamline business processes. Helps companies make informed technology decisions by aligning business needs with real-world AI and automation use cases. Works closely with clients to shape their automation approach and select solutions that fit their specific context. Translates business goals into actionable initiatives and implementations, while building long-term relationships grounded in a practical, hands-on approach to transformation.

FAQ – MAINTENANCE AND DEVELOPMENT OF AUTOMATION AND AI

How quickly do you respond to incidents involving robots and AI agents?

We work under agreed SLAs and provide rapid incident response to minimise downtime and keep automated processes running predictably every day.

Can you maintain automations built by another team or vendor?

Yes. We take over existing robots and AI agents starting with a quality and stability audit. This gives you a clean, reliable automation environment ready for further development.

What does the robot modernisation process look like?

We analyse the current workflow, dependencies and failure points, then rebuild the robot according to best practices and changes in source systems. Modernisation improves stability, resilience and long‑term performance.

Do you support migrations between RPA and AI platforms?

Yes. We handle full migrations, including compatibility analysis, robot transfer, testing and stabilisation, ensuring continuity of processes when moving from one platform to another, for example from UiPath to Power Automate.

How do you monitor the performance of robots and AI agents?

We use analytics tools and automated alerts to track errors, performance and anomalies. This allows us to prevent incidents proactively and maintain stable automation operations.

Can you develop new automations while maintaining the existing ones?

Yes. We work in a dual‑track model, ensuring ongoing support for current robots while designing and implementing new automation scenarios.

Can you create reporting dashboards for automation performance?

Yes. We build dashboards in Power BI or UiPath Insights showing incidents, KPIs, robot utilisation and business value. They support data‑driven decisions about scaling or improving automation.

What does the onboarding process and automation audit look like?

We begin the collaboration with a consultation and an audit of the existing automations, AI agents, and the environment in which they operate. We analyze stability, quality, dependencies on other systems, monitoring methods, and the areas that require changes. Based on this, we prepare recommendations, an action plan, and priorities for maintenance, stabilization, or further development.

Do you ensure security, compliance, and governance for automations and AI agents?

Yes. We design and develop automations and AI agents with security principles, access control, compliance with organizational requirements, and change oversight in mind. We also take care of reporting, auditability, and operational order so that the environment can evolve in a safe and controlled way.

How do you measure the results of automation maintenance and development after deployment?

We measure results using agreed KPIs and reporting that show operational stability, the number of incidents, response times, automation availability, robot utilization, and the impact on business processes. This gives the organization visibility into whether the environment is operating predictably, where it is delivering value, and which areas are worth developing next.

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