ERP Maintenance and Development
SCALING BUSINESS WITH FULL ERP POWER
ERP maintenance and development is a service for companies using Epicor Kinetic and iScala that want to adapt the system to changing business needs, expand its functionality, and keep it running efficiently on a day-to-day basis. After implementation, new requirements emerge around integrations, processes, reporting, performance, and user support.
We provide flexible support through Development and Managed Service models, joining your organization as a specialized team of Epicor consultants who become an extension of your IT department. We take ownership of feature development, customizations, integrations, reports, version updates, change testing, and day-to-day user support and administration. As a result, your ERP remains stable, current, and ready for change, while your organization benefits from a system that empowers operations instead of limiting them.
ONE SYSTEM.
BUSINESS UNDER CONTROL
ERP development without draining IT resources
An ERP that scales with your business
Stable environment as integrations scale
Ongoing user support and data quality
Secure cloud migration and update readiness
SCOPE OF SERVISE: ERP MAINTENANCE AND DEVELOPMENT
SYSTEMS under our support
Epicor Kinetic
A modern ERP system for manufacturing companies, covering planning, production, logistics, finance, and the entire supply chain. Provides flexible, scalable architecture and unified real-time operational data, supporting organizational growth at every stage.
Epicor iScala
A mature ERP system supporting service, distribution, and manufacturing companies in managing finance, logistics, projects, and international operations. Valued by organizations operating in multiple countries thanks to multi-currency, multi-language capabilities, and adaptations to local tax and reporting regulations.
Epicor CPQ
An advanced system for product configuration, price calculation, and automated quote generation for manufacturers of configurable products. Enables fast, technically accurate, and cost-correct quoting with full integration between configuration and ERP systems.
BUSINESS OUTCOMES
Operational stability and business continuity
An ERP aligned with business evolution
Predictable support costs
Safe updates without system destabilization
Better data and process quality
Reduced workload for IT and business teams
WHY US?
We maintain and evolve ERP systems to keep your environment stable, secure, and ready for change. We combine deep Epicor Kinetic expertise with a process-driven approach and predictable engagement models, ensuring continuous and controlled system evolution.
- Experience maintaining production ERP environments
- We’ve spent years supporting manufacturing companies running complex, highly integrated ERP systems. We understand production realities, operational continuity, and how even minor issues in business-critical systems can cascade.
- Expert Epicor Kinetic team
- Our functional and technical consultants work with Epicor Kinetic daily, across both implementation and support engagements. This translates to fast issue diagnosis, effective user support, and safe system development.
- Process-focused, not just technical
- We go beyond standard configuration. We analyze how your organization works and recommend improvements that drive real gains in efficiency and data quality. We treat ERP as a business tool, not just an IT system.
- Predictable and transparent engagement
- We operate through structured support models: Service Desk, Managed Service, and Change Request. You maintain full control over scope, priorities, and costs, with clear communication protocols and regular reporting.
- Safe update management
- We have proven experience managing Epicor Kinetic upgrades in environments with heavy customization and integration layers. We handle planning, testing, and deployment to ensure changes are safe and don’t disrupt operations.
- A long-term partner
- We work with clients over the long haul, taking ownership of ERP stability and growth. We act as a true extension of your team, present when your system needs to perform without compromise and changes require fast, accountable execution.
WHAT DO EPICOR clients SAY ABOUT US?
Eimantas Palevičius
Head of IT / NOVAMETA
Joe Willis
IT Director / TRU-FLEX
ERP SYSTEMS EXPERTS
Experienced ERP consultants and project leaders delivering end‑to‑end implementations for complex, process‑driven organizations — from analysis through go‑live to long‑term support.
Piotr Krzysztoporski
Vice President, Chief Professional Services Officer
Grzegorz Wereda
Business Development Manager
FAQ – ERP maintenance and development
What does ERP maintenance and development include?
It’s ongoing support from Epicor consultants who ensure system stability and continuous improvement. This covers ticket handling, configuration maintenance and optimization, feature development, integrations and reporting, change testing, and support during system updates.
Who is this service for?
Companies running Epicor Kinetic or iScala that want to offload IT resources, accelerate ERP evolution, or increase system stability and predictability. It works well for organizations without a dedicated ERP team, as well as those with existing IT departments that need additional capacity.
How does engagement start for ERP maintenance and development?
We begin by aligning on support scope and priorities, tailoring the model to your organization’s needs – whether that’s Service Desk, Managed Service, or system development through Change Requests. From there, we take over ticket management, functional and technical support, and system change delivery.
What SLA (Service Level Agreement) do you offer as part of ERP support?
We define the SLA individually, depending on the cooperation model, the criticality of the system, and the organization’s needs. We set response times, ticket priorities, scope of responsibility, and escalation paths so that the support model is predictable and aligned with the company’s day-to-day operations. In practice, this means clearly defined rules for handling incidents, issues, and changes, which increases the stability of the ERP environment and the security of daily operations.
Can Mindbox take over daily ERP user support?
Yes. We provide first-line support, from user tickets and issue analysis to configuration troubleshooting and communication with Epicor Support for system bugs. This frees up key users to focus on operational work instead of solving technical problems.
Does the Managed Service model work if the company doesn’t have its own ERP team?
Absolutely. Managed Service gives you consistent consultant support without building an internal team. You get a predictable service scope and access to experts who take ownership of daily operations and system development.
What are the costs of the ERP Maintenance and Development service?
The cost depends on the scope of support, the selected cooperation model, and the scale of the ERP environment. For ongoing support, we most often work in a subscription-based model that provides predictable costs and an agreed scope of services. System development, new functionalities, integrations, or larger changes may be priced separately, for example under a Change Request model. This allows the organization to combine ongoing maintenance with flexible system development and maintain better budget control.
Do you develop integrations with other systems?
Yes. We handle the development and maintenance of integrations with MES, WMS, e-commerce platforms, EDI, CAD, BI tools, and more. We ensure environment stability and data consistency during changes and when adding new modules or functionality.
How do Epicor Kinetic updates work when partnering with Mindbox?
We handle change impact analysis, integration and customization testing, environment preparation, and new version deployment. Your organization gains access to new features without risking system disruption, and the entire update process stays fully controlled.
How do you ensure ERP compliance with local tax regulations such as JPK, KSeF, and SAF-T?
We provide support in the area of ERP localization so that the system remains compliant with the applicable tax and reporting requirements in a given country. This includes configuring tax settings, supporting local reporting structures, integrating with public administration systems, and adapting the system to changes resulting from new regulations. In practice, we support organizations in areas such as JPK and KSeF in Poland, as well as SAF-T in other markets, so that ERP can safely support operations across different jurisdictions.
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