Software Engineer (Production Support)

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join Our Team as a Software Engineer (Production Support)!

Are you passionate about keeping critical systems running smoothly and ensuring platform stability at scale? We are looking for a Software Engineer (Production Support) to join a global technology team, supporting essential billing and payment services in a dynamic and collaborative environment.

About the Role

This is an exciting opportunity to work in a Production Engineering function, taking responsibility for service health, stability, and performance, while leveraging modern infrastructure and DevOps practices. The role covers a wide range of activities, from L2/L3 application support to system enhancements, change management, automation, and cloud integration.

You will work closely with distributed engineering and business teams, ensuring robust operations management for highly critical financial services.

Sounds like your kind of challenge?

LI-Hybrid – 2 days on-site, 3 days remote/week

What you’ll be doing

Deliver production support for billing and payments systems – including run-the-bank (RTB) maintenance and incident response.
Manage distributed systems, including Linux and Windows servers, middleware components (e.g., Microsoft IIS), and containerized environments on Kubernetes and cloud (Google Cloud Platform).
Maintain and improve CI/CD pipelines, applying DevOps best practices.
Oversee application performance and ensure compliance with organizational standards for resilience and risk control.
Participate in change management processes, ensuring proper planning and alignment with service-level agreements.
Conduct data analysis and create business intelligence insights using MS SQL and Oracle databases.
Collaborate with global teams to enhance automation, security patching, and risk mitigation strategies.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 2 days on-site, 3 days remote/week
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we’re looking for

Master’s degree or equivalent experience with a strong background in L2/L3 Production Support.
Hands-on experience with:
- DevOps tools (Jenkins, Git, Nexus, Maven, GitHub Actions).
- MS SQL, Oracle DB, and scripting in Linux/Bash.
- Windows Server configuration, IIS, Hazelcast, containerization with Docker/Kubernetes, and cloud platforms (GCP).
Knowledge of virtualization, containerization, CI/CD integration, and monitoring tools (e.g., Splunk).
Familiarity with Agile tools (Jira, Confluence).
Strong analytical skills, ability to manage complex workloads, and excellent communication in English.

Nice to Have

Understanding of payment domain protocols (ISO 20022) – XML, XSD, JSON.
Exposure to Java development or complex enterprise architectures.
Experience managing DevOps pipelines with GitHub/Jenkins/Maven.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Software Engineer (Production Support)

Kraków

B2B

1300-1600 PLN/MD netto + VAT

Apply for position

I will handle your recruitment

Aneta Nankiewicz

SUPPORT & BENEFITS

Private healthcare

Fast access to doctors and medical tests.

Mindbox fully covers the individual package. You can extend the coverage to your partner and family on preferential terms. A wide network of medical providers and clear rules for everyday use.

Multisport

Energy that pays off.

We cover 50% of the card cost. You get access to thousands of sports facilities across Poland, plus a convenient mobile app. Additional cards for family members are available.

Training & development

Practical support for your career growth.

We co‑fund courses, certifications and conferences under a clear Training Policy. You also get access to a library of recorded webinars and trainings – available whenever you need them.

Eyewear or contact lenses co‑funding

Clear vision means comfortable work.

Up to PLN 500 every two years, with an additional PLN 300 available in justified cases. Simple reimbursement, regardless of your form of cooperation.

Group life insurance

Real protection from day one.

Option I is fully funded by Mindbox, Option II is co‑funded. You can include your partner and adult children, with coverage that also applies to treatment and hospitalisation abroad.

Ongoing support from the Talent Network Development

You’re not on your own in a project.

Regular contact, quick response and a partnership‑based approach. You focus on your work — we help take care of the rest.

Regular integration meet‑ups

Relationships that work beyond the project.

Cyclical meet‑ups for contractors in major cities across Poland. A space to talk, exchange experience and stay in real contact with the Mindbox team.

Annual company‑wide integration

One event. The whole community.

A two‑day company gathering with accommodation, transport and a full activity programme. Time to connect teams from across Poland and build shared experiences.