At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Our Team as a Software Engineer (Production Support)!
Are you passionate about keeping critical systems running smoothly and ensuring platform stability at scale? We are looking for a Software Engineer (Production Support) to join a global technology team, supporting essential billing and payment services in a dynamic and collaborative environment.
About the Role
This is an exciting opportunity to work in a Production Engineering function, taking responsibility for service health, stability, and performance, while leveraging modern infrastructure and DevOps practices. The role covers a wide range of activities, from L2/L3 application support to system enhancements, change management, automation, and cloud integration.
You will work closely with distributed engineering and business teams, ensuring robust operations management for highly critical financial services.
Sounds like your kind of challenge?
LI-Hybrid – 2 days on-site, 3 days remote/week
What you’ll be doing
- Deliver production support for billing and payments systems – including run-the-bank (RTB) maintenance and incident response.
- Manage distributed systems, including Linux and Windows servers, middleware components (e.g., Microsoft IIS), and containerized environments on Kubernetes and cloud (Google Cloud Platform).
- Maintain and improve CI/CD pipelines, applying DevOps best practices.
- Oversee application performance and ensure compliance with organizational standards for resilience and risk control.
- Participate in change management processes, ensuring proper planning and alignment with service-level agreements.
- Conduct data analysis and create business intelligence insights using MS SQL and Oracle databases.
- Collaborate with global teams to enhance automation, security patching, and risk mitigation strategies.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – 2 days on-site, 3 days remote/week
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we’re looking for
- Master’s degree or equivalent experience with a strong background in L2/L3 Production Support.
- Hands-on experience with:
- DevOps tools (Jenkins, Git, Nexus, Maven, GitHub Actions).
- MS SQL, Oracle DB, and scripting in Linux/Bash.
- Windows Server configuration, IIS, Hazelcast, containerization with Docker/Kubernetes, and cloud platforms (GCP).
- Knowledge of virtualization, containerization, CI/CD integration, and monitoring tools (e.g., Splunk).
- Familiarity with Agile tools (Jira, Confluence).
- Strong analytical skills, ability to manage complex workloads, and excellent communication in English.
Nice to Have
- Understanding of payment domain protocols (ISO 20022) – XML, XSD, JSON.
- Exposure to Java development or complex enterprise architectures.
- Experience managing DevOps pipelines with GitHub/Jenkins/Maven.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
Software Engineer (Production Support)
Kraków
B2B
1300-1600 PLN/MD netto + VAT
I will handle your recruitment
Aneta Nankiewicz
