MFA Business Analyst

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

We are looking for a highly skilled Technical Business Analyst with strong analytical expertise, proven ability to manage complex requirements, and a deep understanding of IAM/security concepts. This role focuses on delivering passwordless and phishing-resistant MFA solutions, including FIDO-based authentication, across a large-scale global environment.

Sounds like your kind of challenge?

#LI – Hybrid 6xmsc from the office in Kraków

What you’ll be doing

Requirements & Analysis:

Lead requirements elicitation (workshops, interviews) and maintain documentation.
Facilitate gap analysis, translate results into epics/user stories, and manage acceptance criteria.
Capture requirements for MFA, passwordless, and FIDO adoption initiatives.

Stakeholder Engagement:

Collaborate with senior stakeholders, business units, IAM security teams, and engineering squads.
Present updates, clarify decisions, and communicate technical topics to varied audiences.

Process Mapping & User Journeys:

Document current vs future-state flows and define operational handoffs.
Create user journeys, including fallback and recovery options where necessary.

Delivery Support / Rollout Readiness:

Partner with PMs and technical teams to prepare PoC, pilot, and global rollout.
Assist in readiness activities, comms preparation, and impact assessments.

Documentation & Reporting:

Maintain Confluence/Jira artefacts; produce insights using Power BI/Excel.
Track dependencies, risks, and decisions to support audit and delivery governance.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.).
Hybrid working system – 6xmsc from the office in Kraków.
Collaborative team culture – work alongside experienced professionals eager to share knowledge.
Continuous development – access to training platforms and growth opportunities.
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more.
High quality equipment – laptop and essential software provided.

Who we’re looking for

3+ years as a Business Analyst or IT Analyst in a technology-driven environment.
Strong analysis and process mapping capabilities.
Proven experience with large global deployments (ideally MFA or similar security projects).
Familiarity with MFA and phishing-resistant authentication (including FIDO).
Skilled in Jira/Confluence, data-driven reporting (Power BI/Excel).
Excellent communication skills with ability to challenge and drive clarity among senior stakeholders.

Desirable Skills

Background in financial services.
Experience supporting globally distributed teams.
Data skills: cleansing, mapping, transforming for reporting and insights.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

MFA Business Analyst

Kraków

B2B

1000 - 1200 PLN/MD netto + VAT

Apply for position

I will handle your recruitment

Klaudia Józefowicz

SUPPORT & BENEFITS

Private healthcare

Fast access to doctors and medical tests.

Mindbox fully covers the individual package. You can extend the coverage to your partner and family on preferential terms. A wide network of medical providers and clear rules for everyday use.

Multisport

Energy that pays off.

We cover 50% of the card cost. You get access to thousands of sports facilities across Poland, plus a convenient mobile app. Additional cards for family members are available.

Training & development

Practical support for your career growth.

We co‑fund courses, certifications and conferences under a clear Training Policy. You also get access to a library of recorded webinars and trainings – available whenever you need them.

Eyewear or contact lenses co‑funding

Clear vision means comfortable work.

Up to PLN 500 every two years, with an additional PLN 300 available in justified cases. Simple reimbursement, regardless of your form of cooperation.

Group life insurance

Real protection from day one.

Option I is fully funded by Mindbox, Option II is co‑funded. You can include your partner and adult children, with coverage that also applies to treatment and hospitalisation abroad.

Ongoing support from the Talent Network Development

You’re not on your own in a project.

Regular contact, quick response and a partnership‑based approach. You focus on your work — we help take care of the rest.

Regular integration meet‑ups

Relationships that work beyond the project.

Cyclical meet‑ups for contractors in major cities across Poland. A space to talk, exchange experience and stay in real contact with the Mindbox team.

Annual company‑wide integration

One event. The whole community.

A two‑day company gathering with accommodation, transport and a full activity programme. Time to connect teams from across Poland and build shared experiences.