At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
We are looking for a highly skilled Technical Business Analyst with strong analytical expertise, proven ability to manage complex requirements, and a deep understanding of IAM/security concepts. This role focuses on delivering passwordless and phishing-resistant MFA solutions, including FIDO-based authentication, across a large-scale global environment.
Sounds like your kind of challenge?
#LI – Hybrid 6xmsc from the office in Kraków
What you’ll be doing
Requirements & Analysis:
- Lead requirements elicitation (workshops, interviews) and maintain documentation.
- Facilitate gap analysis, translate results into epics/user stories, and manage acceptance criteria.
- Capture requirements for MFA, passwordless, and FIDO adoption initiatives.
Stakeholder Engagement:
- Collaborate with senior stakeholders, business units, IAM security teams, and engineering squads.
- Present updates, clarify decisions, and communicate technical topics to varied audiences.
Process Mapping & User Journeys:
- Document current vs future-state flows and define operational handoffs.
- Create user journeys, including fallback and recovery options where necessary.
Delivery Support / Rollout Readiness:
- Partner with PMs and technical teams to prepare PoC, pilot, and global rollout.
- Assist in readiness activities, comms preparation, and impact assessments.
Documentation & Reporting:
- Maintain Confluence/Jira artefacts; produce insights using Power BI/Excel.
- Track dependencies, risks, and decisions to support audit and delivery governance.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.). - Hybrid working system – 6xmsc from the office in Kraków.
- Collaborative team culture – work alongside experienced professionals eager to share knowledge.
- Continuous development – access to training platforms and growth opportunities.
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more.
- High quality equipment – laptop and essential software provided.
Who we’re looking for
- 3+ years as a Business Analyst or IT Analyst in a technology-driven environment.
- Strong analysis and process mapping capabilities.
- Proven experience with large global deployments (ideally MFA or similar security projects).
- Familiarity with MFA and phishing-resistant authentication (including FIDO).
- Skilled in Jira/Confluence, data-driven reporting (Power BI/Excel).
- Excellent communication skills with ability to challenge and drive clarity among senior stakeholders.
Desirable Skills
- Background in financial services.
- Experience supporting globally distributed teams.
- Data skills: cleansing, mapping, transforming for reporting and insights.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
I will handle your recruitment
Klaudia Józefowicz
