Senior Key Account Manager

At Mindbox, we create an environment where talented people thrive — using their expertise and courage to bring future-ready technology into our clients’ businesses.

We see technology as a means to an end, and thanks to our consultants’ reliability and proactive approach, short-term projects often evolve into long-term partnerships. For over 18 years, we’ve supported organizations in their digital transformation through a broad range of services.

To expand our reach, we are looking for a highly motivated and experienced Key Account Manager with a proven track record of working with clients in the banking and financial services sector. In this role, you will be responsible for cultivating and expanding relationships with our most valuable clients, ensuring long-term engagement and mutual success.

You will play a strategic role in driving client satisfaction, uncovering new business opportunities, and aligning our offerings with evolving client needs. To succeed in this position, you should bring strong commercial insight, outstanding communication skills, and a proactive mindset focused on relationship development and delivering high-quality solutions.

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We offer:

• B2B contract
• Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas 
• Hybrid / remote working system 
• Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
• We invest in developing skills and abilities of our employees

Responsibilities:

·       Build and maintain strong, long-term relationships with key clients — particularly in the banking and financial services sector — to ensure satisfaction and drive sustainable account growth

·       Identify client needs, pain points, and business opportunities through regular meetings, needs assessments, and structured account mapping

·       Collaborate closely with the Delivery team to ensure proposals, pricing, and offered solutions are relevant, high-quality, and aligned with client expectations

·       Prepare and manage business documentation, such as client presentations, case studies, offer templates, and internal reports

·       Conduct market research and target group analysis to support data-driven decision-making and strategic planning

·       Represent the company at industry events, conferences, and client meetings to expand the professional network and promote service offerings

·       Ensure alignment with the overall Business Management strategy, executing agreed plans and commercial goals

·       Actively cross-sell and upsell Mindbox services to existing clients by identifying new needs and expanding the service portfolio

·       Support and lead tender processes, including reviewing estimations from Delivery, coordinating submissions, and preparing complete commercial and technical offers

·       Lead client meetings and negotiations, including pricing discussions, contract finalization, and ensuring post-signature follow-up

·       Manage an assigned portfolio of accounts, maintaining a high level of engagement and oversight across all activities and deliverables

·       Analyze lost business opportunities, providing feedback and insights to improve future sales strategy and client retention

Essential skills:

·       Proven experience in a Key Account Management or Client Partner role, ideally within IT consulting or professional services

·       Experience working with clients in the banking and financial services sector

·       Solid understanding of business models in the technology and outsourcing sectors

·       Deep knowledge of B2B sales processes, client relationship management, and solution-based selling

·       Experience working cross-functionally with Delivery, Legal, and Finance teams

·       Strong organizational and time management skills, with the ability to handle multiple high-value clients simultaneously

·       A strategic mindset combined with a hands-on approach to problem-solving and business development