#LI-Hybrid – 6x/month from the office in Kraków
At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Our Client’s Team as a Salesforce Marketing Cloud (SFMC) Support Specialist!
Are you ready to ensure operational excellence in a global digital communications platform? We’re looking for a Salesforce Marketing Cloud (SFMC) Support Specialist to provide hands-on system support, troubleshooting, and enablement for business users across multiple markets.
Sounds like your kind of challenge?
What you’ll be doing
- Provide day-to-day operational support for SFMC across multiple geographies.
- Triage, investigate, and resolve technical incidents and service requests.
- Perform SFMC administration tasks, including managing access and generating reports.
- Support campaign owners with best practices on campaign configuration and troubleshooting delivery issues using SQL and tracking analysis.
- Maintain platform stability with KTLO activities, such as SSL certificate maintenance.
- Engage with Salesforce vendor teams to align on service improvements.
- Join a 24/7 on-call rota to provide out-of-hours support when required.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
- Hybrid work setup – 6x/month from the office in Kraków – remote days available depending on the client’s arrangements
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we’re looking for
- Proven experience supporting Salesforce Marketing Cloud in a production environment.
- Strong SQL skills for reporting, delivery investigations, and troubleshooting.
- Solid knowledge of email/SMS delivery flows and diagnostics.
- Hands-on experience with CloudPages, AMPscript, SSJS, HTML/CSS/JavaScript for campaign customizations.
- Excellent communication and ticket management discipline in high-pressure environments.
- Ability to work effectively with global stakeholders and drive quick issue resolution.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
I will handle your recruitment
Patrycja Kachel
