At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join our client’s team as a Service Operations Wi-Fi L1 Support!
Are you ready to make an impact on the stability of mission-critical network services? We are looking for an experienced Wi-Fi L1 Support to join the Connectivity team, ensuring reliable Wi-Fi infrastructure operations and providing expert support during service incidents.
Sounds like your kind of challenge?
#LI- Hybrid – 6 days a month from the office in Kraków
What you’ll be doing
- Provide L1 expertise for Wi-Fi incidents globally, ensuring quick and effective resolution.
- Act as a subject-matter expert during crisis calls, coordinating recovery efforts and engaging the right stakeholders.
- Collaborate with IT teams, including Incident Management, to provide accurate inputs during outages.
- Support Incident Management during Post-Incident Reviews and help identify improvement areas.
- Work with global teams and service providers to maintain standards and enforce contractual service commitments.
- Drive continuous improvement initiatives using data-driven insights to enhance infrastructure stability.
- Ensure adherence to ITIL/Agile best practices during operations and process refinements.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – 6 days a month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we’re looking for
- Technical expertise in Wi-Fi infrastructure and related components.
- Strong understanding of data network topologies and protocols.
- Experience working in incident-driven environments, ideally within large-scale IT network operations.
- Familiarity with ITIL processes and exposure to Agile methodologies.
- Excellent collaboration and communication skills to work effectively in a global team setting.
- A proactive mindset with the drive to identify and implement service improvements.
- Willingness to learn and adapt to new telecom technologies and tools.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
I will handle your recruitment
Jolanta Gmurczyk
