At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Our client is one of the world’s leading financial organizations, processing millions of transactions monthly and ensuring the integrity of global financial operations. We are on a mission to strengthen resilience and enable rapid recovery from large-scale technology failures.
As a Production Systems Engineer – Mass Recovery, you will identify real service dependencies, model complex failure scenarios, and support recovery during major technology incidents. This role is not about theoretical planning – it’s about creating actionable solutions grounded in system behavior under stress.
You’ll be part of a multi-disciplinary Service Management team responsible for resilience, recovery, and major incident response. Together, we ensure the smooth operation of critical services across application, platform, and infrastructure layers in a highly complex technology environment.
Sounds like your kind of challenge?
#LI-hybrid
What you’ll be doing
- Develop and maintain accurate service dependency models across applications, platforms, and infrastructure layers.
- Identify and document shared failure domains (e.g., ESX, Storage, Networks).
- Define and simulate blast radius scenarios for critical systems.
- Correlate service failures to uncover common root causes and dependencies.
- Deliver data-driven insights for incident management and recovery leadership.
- Validate and challenge existing data sources (CMDB, ServiceNow) to ensure accuracy based on real-world system behavior.
- Identify gaps in resilience capabilities, including unrealistic RTOs and missing recovery options.
- Work across diverse tooling (ServiceNow, observability platforms, infrastructure systems) to extract and combine relevant data.
- Collaborate on designing fault-tolerant, recoverable architectures.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – 6 days per month in the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we’re looking for
- Strong experience in at least one of the following:
- Production Engineering
- Site Reliability Engineering (SRE)
- Infrastructure/Platform Engineering
- Solid understanding of:
- Virtualization platforms (ESX)
- Cloud providers
- Storage systems, big data technologies
- Networking fundamentals
- Experience with:
- CMDB platforms (ServiceNow) and their constraints
- Observability tools (AppDynamics, Splunk)
- Ability to correlate and analyze data from multiple systems to identify patterns and risks.
- Experience working under pressure during major incident response.
- Excellent communication skills in English, both written and verbal.
Nice-to-Have
- Previous experience in financial technology disciplines or global banking environments.
- Exposure to Disaster Recovery or Mass Recovery planning/execution.
- Skilled in data extraction and manipulation.
- Experience with large-scale distributed systems.
- Familiarity with Jira and Confluence.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
I will handle your recruitment
Klaudia Józefowicz
