At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Our Client’s Team as a Production Support Specialist!
Are you passionate about supporting critical systems and ensuring seamless business operations? We are looking for a Production Support Specialist to join our client’s technology team and provide robust support for key platforms.
Sounds like your kind of challenge?
#LI-Hybrid – 2 days on-site, 3 days remote/week in Krakow
What you’ll be doing
- Provide production support for client onboarding and reporting systems.
- Perform incident analysis and collaborate with the development team to implement solutions.
- Manage Incidents and Problem Records through ServiceNow (Problem Coordinator role).
- Respond to system alerts, perform troubleshooting, and implement corrective actions.
- Support technical and process improvements in close cooperation with internal teams like Support, DevOps, and SRE.
- Participate in regular weekend releases and maintenance as required.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – 2 days on-site, 3 days remote/week in Krakow
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we’re looking for
- Solid technical background and team player mindset.
- Knowledge of SQL and databases.
- Familiarity with Microsoft Dynamics, AWS, Azure, Java, Linux is an advantage.
- Experience in IT Support, DevOps, or Site Reliability Engineering (SRE) roles is a plus.
- Risk awareness and ability to identify, mitigate, and control issues.
- Experience with ServiceNow (Incident, Problem, Change Records) is an asset.
- Previous exposure to large enterprise environments would be beneficial.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
I will handle your recruitment
Anna Rodak-Bucka
