At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
We are recruiting on behalf of our client for a Production Support Team in the Payments IT department. The team ensures the technical operations of Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services.
Based on Site Reliability Engineering principles, the role involves working in a mission-critical environment using a diverse tech stack, from vendor products to in-house microservices. With the growing real-time demands of customers, the team focuses on platform availability and service stability.
This opportunity is perfect for individuals eager to work in a dynamic global team, supporting complex application landscapes and leveraging modern technology.
Sounds like your kind of challenge?
#LI – Hybrid: 8x/msc from the office in Kraków
What you’ll be doing
- Provide full scope of day-to-day Production Support including incident resolution and post-resolution problem management.Deliver technical expertise in identifying root causes of major system issues.
- Install new software releases and implement locally developed solutions (Shell Scripts, Java, Bash, Python).
- Support various testing activities related to new implementations.
- Collaborate closely with stakeholders across multiple global locations.
- Review and re-engineer processes using new technologies to improve performance.
- Drive the implementation of service improvements, capability upgrades, and process optimization.
- Apply appropriate tools to analyze the architecture and validate system data.
- Perform data analysis to assist in root cause identification and data anomaly detection.
- Actively contribute to team objectives, sometimes leading, sometimes supporting initiatives to meet shared goals.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – 8x/msc from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we’re looking for
- Fluency in English (spoken & written).
- 3+ years experience in SQL and PL/SQL and Linux.
- 2+ years experience with Kubernetes.
- Strong understanding of Oracle database architecture.
- Experience with shell scripting (Bash, Python, or Java) for automation.
- Knowledge of system monitoring and performance tuning.
- Strong analytical and troubleshooting skills.
- Hands-on experience with CICD pipelines and Agile/DevOps methodologies.
- Understanding of application landscape layers: storage, OS, network, database, and application.
- Proven triage capability under pressure and strong judgement in runtime priorities.
Nice to have
- Experience in Payments domain.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
I will handle your recruitment
Karolina Kuśmierczyk-Pazdro
