At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
You will be responsible for overseeing all carrier-related operations and relationships in the EMEA region, ensuring optimal service performance, compliance, and value for the organization. This position involves managing multiple carriers, defining processes, ensuring contractual compliance, and developing partnerships across procurement, finance, and technical teams.
Sounds like your kind of challenge?
What you’ll be doing
- Build and maintain an up-to-date carrier inventory, ensuring full visibility of services and resources
- Monitor and report on carrier performance, including service levels and compliance with requirements
- Define governance and implement processes for service tracking, contract management, and performance reporting
- Work closely with procurement and finance teams to achieve optimal commercial agreements
- Develop strong relationships with 3rd party carriers and internal stakeholders globally
- Participate in contract negotiations, renewals, and RFP processes
- Provide clear communication and reporting to senior management on carrier strategy and performance
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – remote days available depending on the client’s arrangements – 6 days a month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we’re looking for
- Proven experience in technology infrastructure and carrier management, ideally in a large, complex organization
- Knowledge of telecom services, circuits, and associated technologies
- Background in managing IT infrastructure in regulatory environments
- Experience with vendor and third-party management in a global context
- Strong business acumen with ability to engage in commercial negotiations
- Ability to communicate effectively with both technical and non-technical stakeholders
- Professional and positive approach, adaptable to change, and skilled in building strong working relationships
- Previous Financial Services experience is an advantage
What We Offer
- Join a strategic role with global impact, working across multiple regions and cultures
- Influence and manage vendor relationships at scale
- Flexible hybrid working model based in Kraków
- Work in a diverse and inclusive environment with opportunities for professional growth
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
I will handle your recruitment
Jolanta Gmurczyk
