Processing official forms
The robots support public sector agencies that use electronic forms and e-mails through which the public uses government services. Routine inquiries are handled automatically thanks to a suitably integrated platform, autoresponder or chatbot, as well as an OCR system if attaching document scans is involved. Most official forms are structured documents, that is, with a standardized format. The process of digitizing and subsequent reading or processing by a robot is therefore not highly complex in this case, offering a multitude of different applications for various processes.