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The robots support public sector agencies that use electronic forms and e-mails through which the public uses government services. Routine inquiries are handled thanks automatically to a suitably integrated platform, autoresponder, or chatbot, as well as an OCR system if attaching document scans is involved. Most official forms are structured documents, that is, with a standardized format. The process of digitizing and subsequent reading or processing by a robot is, therefore, not highly complex in this case, offering various applications for various processes.