At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Keep the World Connected – Be the Key Player in Global Network Stability
Step into a role where your expertise ensures uninterrupted connectivity across 55 countries. Your leadership during critical incidents will make a real difference in maintaining business continuity worldwide.
Sounds like your kind of challenge?
What you'll be doing
In this position, you will:
- Act as the primary point of contact during telecom incidents, providing leadership and technical guidance to resolve issues quickly and effectively.
- Monitor global infrastructure, raise vendor tickets, and coordinate recovery efforts without impacting business operations.
- Collaborate closely with Incident Managers, technical teams, and service providers to ensure smooth resolution of Data Centre and network-related incidents.
- Work within a global NOC team on a “follow the Sun” model, including shift and weekend coverage, to maintain 24/7 operational support.
- Drive continuous improvement initiatives by analyzing incident data, reducing outages, and preventing repeat failures.
- Ensure compliance with global standards and contractual obligations, while fostering strong relationships with vendors and partners.
- Contribute to process enhancements and adopt best practices aligned with ITIL and Agile frameworks.
Note: Detailed project information will be shared during the recruitment process.
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.) - Hybrid work setup – remote days available depending on the client’s arrangements (6 days from Cracow office)
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Who we're looking for
- Solid understanding of Data Network topologies and protocols.
- Hands-on experience with telecom infrastructure and related components.
- Familiarity with ITIL and Agile methodologies.
- Strong communication and collaboration skills across diverse teams.
- Proactive approach to service improvement and problem-solving.
- Willingness to learn new technologies and tools in the telecom domain.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
Ready to take the next step?
Submit your application! We look forward to reviewing your profile 😊
Know someone who might be a great fit?
Feel free to share this opportunity using the referral link: Mindbox Referrals System