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Service Governance Senior Specialist

1000 - 1300 pln net/MD + VAT
Type of employment:
Job description

Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:

🤖 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.

🌐Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.

🤝Talent Network - we provide access to the best specialists.

☁️ Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.

We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.



  • We are open to the employment form according to your preferences 
  • Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas 
  • Hybrid or remote working system 
  • Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
  • We invest in developing skills and abilities of our employees
  • We have attractive benefits and provide all the tools required for work f.e. computer
  • Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages) 

Digital Business Automation (DigiBA) are a global function with over 250 staff in 12 countries.  We are responsible for defining and implementing the strategy for a number of critical IT services including workload schedulers and file transmissions, as well as ensuring their availability, recoverability and security.

This role will be part of a small Service Governance team responsible for key Service Management responsibilities within the Platform. This includes the review of submitted changes, post incident review follow up for any service outage or impacting change activity, ITSO delegate support for all DigiBA owned services. Additional tasks cover governance and reporting of cyclic and vulnerability patching, providing MI reporting on our performance against patching, incident, change standards, service availability and problem resolution targets. 

The Team support all regions and all products within the remit of DigiBA and interface all stakeholders within DigiBA and in the wider teams. 


·      Provide ITSO delegate support for around 60 services to ensure all mandatory exercises are completed before due dates – this includes DR, backup and recovery tests, ICE compliance, Operational and Infrastructure reviews in addition to many other adhoc exercises. 

·       Problem management – tracking problem records assigned to the PODs and ensure they are managed within timescales.  Raising problem records when required.

·     Change Management - review all medium and high impact change activity against change standards.  Share responsibility with the team in running a weekly ICR.  Being confident to challenge change activity which does not follow standards.

·       Post incident reviews. Chairing review meetings,  documenting and following up on action items following service impacting incidents.

·       Producing MI and Reporting that demonstrates our compliance against change standards, incident management, problem management and vulnerability management. 

·       Consultative role for service management and governance related issues.

Governance of Service Now groups, ensuring annual recertification of member is completed and ensuring new group creation requests are vetted for adherence to DigiBA standards.


·       Experience within a service management role and its’ associated disciplines.

·       Ability to collaborate and communicate effectively and confidently with stakeholders.

·       Ability to work independently and with minimal supervision.

·       Relationship management skills to be able to develop and build rapport across a diverse IT and business community.

Proficiency in English language speaking and writing skills required. Experience of working with global team across geographies and cultures

Nice to have:

·       Previous experience as an ITSO / delegate will be of benefit

 Ability to use Word, Excel, PowerPoint proficiently