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Salesforce Marketing Cloud Senior Expert
- We are open to the employment form according to your preferences
- Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas
- Remote working system
- Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
- We invest in developing skills and abilities of our employees
- We have attractive benefits and provide all the tools required for work f.e. computer
- Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages)
Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:
🤖 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.
🌐Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.
🤝Talent Network - we provide access to the best specialists.
☁️ Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.
We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.
#LI-Hybrid - Remote
We are seeking a highly skilled and experienced Salesforce Marketing Cloud Senior Expert to join our dynamic team and provide top-tier Application Management Services (AMS) support. The ideal candidate will have a deep understanding of Salesforce configuration, proven experience in resolving incidents, and a strong ability to manage system updates and optimizations within an AMS
framework.
- Provide 2nd and 3rd level support for Salesforce-related issues within the client's organization, ensuring timely resolution of incidents.
- Work in the global Salesforce Marketing projects
- Manage and optimize Salesforce configurations in line with business requirements and evolving needs.
- Handle incident management, troubleshooting, and root cause analysis to minimize business disruption.
- Collaborate with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
- Maintain detailed documentation of Salesforce configurations, processes, and issue resolutions.
- Ensure compliance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
- Proactively identify areas for system improvements and drive their implementation.
- Act as the primary point of contact for the client’s Salesforce-related queries, providing guidance and recommendations
- 5+ years of experience in Salesforce support and development, preferably in an AMS environment.
- Proven expertise in Salesforce configuration and customization.
- Strong incident management experience, with the ability to prioritize and resolve complex technical issues.
- In-depth understanding of Salesforce features, capabilities, and limitations.
- Experience working with business users and technical teams to translate business needs into Salesforce solutions.
- Excellent communication skills, both written and verbal, in English (Polish or German language skills are a plus).
Nice to have:
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Developer)