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Product Owner (Customer Management)

Salary:
1300 - 1500 pln net/md
Type of employment:
B2B
Date:
2025.01.08
Location:
Warszawa
Job description

Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:

🤖 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.

🌐Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.

🤝Talent Network - we provide access to the best specialists.

☁️ Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.

We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.

#LI-Hybrid

 

Offer
  • We are open to the employment form according to your preferences 
  • Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas 
  • Hybrid working system (2 days per month from the office in Warsaw)
  • Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
  • We invest in developing skills and abilities of our employees
  • We have attractive benefits and provide all the tools required for work f.e. computer
  • Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages) 
Tasks

For our client's needs, we are looking for a Product Owner who will join and lead our agile product team, taking ownership of products in our BaaS Customer domain.

  • Work with the Product Manager for your business area to find the best solutions to build a scalable, flexible and reusable set of customer management services to support the lifecycle of the customer
  • Build the best picture for your assigned product areas and be the go-to person for information on your product area
  • Define and prioritise the squad backlog in consultation with the cross-functional team and key stakeholders
  • Break EPICs into detailed user stories and feature specifications in JIRA for the team to pick up and build (story, acceptance criteria and scenarios)
  • Work with the Tech Lead to set objectives for sprints and ensure the quality of output (ensuring Product Governance processes are adhered to) focusing on risk and regulatory compliance
  • Collaborate with key stakeholders to design and build your services from the API first to enable a number of consumer journeys in line with published standards
Requirements
  • Previous experience in product ownership
  • Experience leading successful API or B2B2C products in all stages of the product life cycle
    - A drive to understand what delights technical and business users (clients) with the end customer experience in mind
  • Strong understanding of API (and associated documentation), backend application development
  • Relevant experience in some of the following areas: Software-as-a-Service (SaaS), Embedded Finance, Banking-as-a Service (BaaS)
  • A T-shaped profile with all-round business and technical skills as well as deep product discovery, design and development experience
  • Consumer and metrics-driven
  • High attention to detail with an ability to manage multiple, competing priorities
  • Excellent stakeholder management skills with proven ability to balance customer and regulatory needs
  • Experience in building customer or party management services and appreciated the fundamental role they play in supporting other services to deliver almost every key journey across the platform
  • Worked on a neo core banking /microservice platform
  • Fluency in English (C1 level)
Apply