OT Network Service Operations Incident Manager

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join Us as an OT Service Operations Incident Manager!

Are you a skilled Incident Manager passionate about service continuity and operational excellence? We are seeking an OT Network Service Operations Incident Manager to lead resolution activities for critical incidents impacting network and call center infrastructure worldwide.

Sounds like your kind of challenge?

#LI-Hybrid – 6x/month from the office in Kraków

What you’ll be doing

Take ownership of incident resolution for OT (Operational Technology) systems, ensuring minimal downtime.
Provide incident management support for additional telecom and connectivity technologies when needed.
Collaborate with global IT and engineering teams, vendors, and service providers to coordinate recovery actions.
Lead or support post-incident reviews, implementing corrective and preventive measures to improve infrastructure stability.
Monitor incident trends, analyze data, and work with stakeholders to introduce continuous improvements.
Maintain adherence to ITIL and governance principles, ensuring best practices across global teams.
Represent Service Operations during crisis and problem resolution meetings, escalating issues as appropriate.
Participate in an on-call rotation for out-of-hours support (with additional financial incentives).

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 6x/month from the office in Kraków
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we’re looking for

Proven experience in incident management within large-scale IT/OT infrastructure environments.
Technical background in networks is highly desirable but not mandatory.
Strong knowledge of ITIL framework and Agile methodologies.
Excellent communication and interpersonal skills – able to engage effectively at all organizational levels.
Strong leadership and coordination abilities, with a proactive approach to service improvement.
Ability to work under pressure in high-impact situations and drive incident resolution to completion.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

OT Network Service Operations Incident Manager

Kraków

B2B

900-1100 PLN/MD netto + VAT

Apply for position

I will handle your recruitment

Klaudia Józefowicz

SUPPORT & BENEFITS

Private healthcare

Fast access to doctors and medical tests.

Mindbox fully covers the individual package. You can extend the coverage to your partner and family on preferential terms. A wide network of medical providers and clear rules for everyday use.

Multisport

Energy that pays off.

We cover 50% of the card cost. You get access to thousands of sports facilities across Poland, plus a convenient mobile app. Additional cards for family members are available.

Training & development

Practical support for your career growth.

We co‑fund courses, certifications and conferences under a clear Training Policy. You also get access to a library of recorded webinars and trainings – available whenever you need them.

Eyewear or contact lenses co‑funding

Clear vision means comfortable work.

Up to PLN 500 every two years, with an additional PLN 300 available in justified cases. Simple reimbursement, regardless of your form of cooperation.

Group life insurance

Real protection from day one.

Option I is fully funded by Mindbox, Option II is co‑funded. You can include your partner and adult children, with coverage that also applies to treatment and hospitalisation abroad.

Ongoing support from the Talent Network Development

You’re not on your own in a project.

Regular contact, quick response and a partnership‑based approach. You focus on your work — we help take care of the rest.

Regular integration meet‑ups

Relationships that work beyond the project.

Cyclical meet‑ups for contractors in major cities across Poland. A space to talk, exchange experience and stay in real contact with the Mindbox team.

Annual company‑wide integration

One event. The whole community.

A two‑day company gathering with accommodation, transport and a full activity programme. Time to connect teams from across Poland and build shared experiences.