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IT Service Owner
- We are open to the employment form according to your preferences
- Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas
- Hybrid working system in Poland (6 days per month from the office in Krakow)
- Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
- We invest in developing skills and abilities of our employees
- We have attractive benefits and provide all the tools required for work f.e. computer
- Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages)
Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:
🤖 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.
🌐Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.
🤝Talent Network - we provide access to the best specialists.
☁️ Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.
We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.
#LI-Hybrid
- Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)
- Successful operation and continuous improvement of services
- Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
- Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business
- Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
- Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within Group such as Cyber Security
- Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
- Regular review of inventory tools to maintain service and application information
- Any other duties as assigned
- At least 5 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area
- Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
- Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
- Can-Do attitude where no task is too small or big
- Team player and adaptable to change
- Good knowledge of IT technologies, their components andtheir operational environments
- Good knowledge of Windows, Linux or Database such as Oracle
- Strong communication skills in English is a must
Nice to have:
- Communicative German and or French
- ITIL, Project Management (PRINCE2/ PMP), Network or any IT related certificate