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IT Service Manager

1100-1450 pln/md netto + VAT
Type of employment:
Job description

Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:

🤖 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.

🌐Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.

🤝Talent Network - we provide access to the best specialists.

☁️ Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.

We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.



  • We are open to the employment form according to your preferences 
  • Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas 
  • Hybrid working system (2x a week office in Krakow  3x a week remote)
  • Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
  • We invest in developing skills and abilities of our employees
  • We have attractive benefits and provide all the tools required for work f.e. computer
  • Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages) 

The role holder is responsible for the overall set of wide ranging capabilities which include:

  • Understand your service, how does it operate, its infrastructure and the business value it provides
  • Owning release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs
  • Cover incident management and production support management
  • Ensure data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements
  • Proactively monitor the service performance using data captured via available Performance Monitoring Tools
  • Coordinate and support infrastructure activities like patchings, migrations, upgrades, service continuity testing activities
  • Ensure that each infrastructure service designs change is progressed by solution architects
  • Communication with Stakeholders, Business and IT colleagues for any inquiries related to provision of the IT service
  • Together with product and delivery leads participate in project prioritisation
  • Manage and own all Keep The Lights On activities
  • Ensure the services comply with group infrastructure standards: ensure IT service models are accurate, ensure Operation Level Agreements (OLAs) are Reviewed and understood, compliance to data governance and periodic review in tools, ensure Service Continuity plans are maintained and routinely tested
  • IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams
  • Experience in service management, change management and/or incident management
  • IT Infrastructure Library (ITIL) knowledgeKnowledge and/or experience in cloud-based infrastructure (ideally AWS)
  • Strong team player with good interpersonal skills
  • Proactive and delivery focussed 
  • Hands on experience in software development lifecycle
  • Strong command of English

Nice to have skills /experience:

  • Experience in performing IT Service Owner role
  • Experience with SecDevOps tooling
  • Skills and experience in infrastructure design, implementation and maintenance 
  • Familiarity with Git, Jenkins, Nexus etc. 
  • Experience with Performance testing and capacity management