Job offer

< Back

CTS Analyst

Salary:
1000 - 1350 pln net/MD + VAT
Type of employment:
B2B
Date:
2025.05.09
Location:
Warszawa
Offer
  • We are open to the employment form according to your preferences 
  • Work with experienced and engaged team, willing to learn, share knowledge and open for growth and new ideas 
  • Hybrid or remote working system 
  • Mindbox is a dynamically growing IT company, but still not a large one – everybody can have a real impact on where we are going next
  • We invest in developing skills and abilities of our employees
  • We have attractive benefits and provide all the tools required for work f.e. computer
  • Interpolska Health Care, Multisport, Warta Insurance, training platform (Sages) 

Creating an inspiring place to thrive for the talented, we use their expertise and courage to introduce the technology of the future into your business. - This is the foundation of Mindbox and the goal of our business and technology journey. We operate and develop in four areas:

🤖 Autonomous Enterprise - automation of business processes using RPA, OCR, and AI.

🌐Business Managment Systems ERP - we implement, adapt, optimize, and maintain flexible, safe, and open ERP of production and distribution companies worldwide.

🤝Talent Network - we provide access to the best specialists.

☁️ Modern Architecture - we build integrated, sustainable, and open CI / CD environments based on containers enabling safe and more frequent delivery of proven changes in the application code.

We treat technology as a tool to achieve a goal. Thanks to our consultants' reliability and proactive approach, initial projects usually become long-term cooperation. For over 16 years, it has provided various services to support clients in digital transformation.

#LI-Hybrid

 

Tasks

As a CTS Analyst, you will join a team responsible for maintaining and developing the internal IT infrastructure and SaaS applications used across the organization. Your role will focus on providing end-user technical support, optimizing and automating processes, and ensuring compliance with internal security policies.

Key Responsibilities:

  • Provide technical support to end users via a Service Desk tool.

  • Maintain and manage the company’s device environment (primarily MacOS).

  • Execute projects that enhance security and efficiency in the tech environment.

  • Collaborate with Service Management, Security, Engineering, HR, and Privacy teams.

  • Automate repetitive processes using no-code workflow tools.

  • Manage access and administer tools such as Jamf Pro, Google Workspace, Slack, Jira/Confluence, and SSO systems.

  • Create and maintain operational documentation and asset management records.

  • Support onboarding and offboarding of users.

  • Analyze and implement process improvements (continuous improvement initiatives).

  • Communicate effectively with stakeholders and manage their expectations.

Requirements

Technical Skills:

  • Experience working with MacOS (administration and troubleshooting).

  • Familiarity with: Jamf Pro, Google Workspace, Slack, Atlassian Jira/Confluence, Jira Service Management, and SSO management.

  • Foundational knowledge of Information Security principles.

  • Ability to identify and automate business processes using workflow tools.

Soft Skills:

  • Strong communication skills (in both English and Polish).

  • Proactive, self-driven, eager to learn, and adaptable.

  • Effective team player with the ability to work cross-functionally with business and tech teams.

  • Prior experience in service desk/help desk environments is a plus.

Apply