Atlassian Administrator (Tech SME)

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

We are looking for an Atlassian SME to champion the effective use of Jira, Confluence, and Jira Service Management (JSM). You will work closely with delivery teams, service teams, and product owners to improve ways of working, drive consistent standards, and ensure the tools are configured to support business outcomes. Experience with Jira and Confluence Cloud is desirable to support future platform evolution.

Sounds like your kind of challenge?

What you’ll be doing

Act as the primary point of contact for Jira, Confluence, and JSM usage, advising teams on scalable ways to structure work and knowledge.
Provide day-to-day support to end users and stakeholders: triage queries, resolve configuration requests, and translate requirements into workable solutions.
Define and promote best practices for:
- Jira project configuration (issue types, workflows, fields, screens, permissions)
- Confluence information architecture (spaces, templates, page structures, governance)
- JSM service project design (request types, portals, SLAs, queues, knowledge integration)
Partner with teams to design and improve service and delivery processes, including workflows, approvals, and reporting.
Build and maintain automation rules (Jira/JSM) to reduce manual effort and improve consistency.
Support planning and portfolio management using Advanced Roadmaps (Plans), including hierarchy design, dependency management, and roadmap reporting.
Produce clear documentation, templates, and “how-to” guides; run clinics, training sessions, and onboarding to improve adoption and self-service.
Support integration and reporting needs (dashboards, filters, subscriptions) to measure flow, service performance, and delivery outcomes.
Contribute to platform governance by recommending standards and guardrails that balance flexibility with consistency.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 6 days per month on site
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we’re looking for

Strong functional knowledge of Jira Software, Confluence, and Jira Service Management.
Practical experience configuring automation rules, request types, SLAs, queues, and knowledge base integration in JSM.
Working knowledge of Advanced Roadmaps (Plans), including issue hierarchy and roadmap views.
Confident stakeholder engagement skills: ability to gather requirements, propose options, and explain trade-offs clearly.
A continuous-improvement mindset with a focus on user experience and measurable outcomes.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Atlassian Administrator (Tech SME)

Kraków

B2B

960- 1120 PLN/MD net + VAT

Apply for position

I will handle your recruitment

Karolina Cieślik

SUPPORT & BENEFITS

Private healthcare

Fast access to doctors and medical tests.

Mindbox fully covers the individual package. You can extend the coverage to your partner and family on preferential terms. A wide network of medical providers and clear rules for everyday use.

Multisport

Energy that pays off.

We cover 50% of the card cost. You get access to thousands of sports facilities across Poland, plus a convenient mobile app. Additional cards for family members are available.

Training & development

Practical support for your career growth.

We co‑fund courses, certifications and conferences under a clear Training Policy. You also get access to a library of recorded webinars and trainings – available whenever you need them.

Eyewear or contact lenses co‑funding

Clear vision means comfortable work.

Up to PLN 500 every two years, with an additional PLN 300 available in justified cases. Simple reimbursement, regardless of your form of cooperation.

Group life insurance

Real protection from day one.

Option I is fully funded by Mindbox, Option II is co‑funded. You can include your partner and adult children, with coverage that also applies to treatment and hospitalisation abroad.

Ongoing support from the Talent Network Development

You’re not on your own in a project.

Regular contact, quick response and a partnership‑based approach. You focus on your work — we help take care of the rest.

Regular integration meet‑ups

Relationships that work beyond the project.

Cyclical meet‑ups for contractors in major cities across Poland. A space to talk, exchange experience and stay in real contact with the Mindbox team.

Annual company‑wide integration

One event. The whole community.

A two‑day company gathering with accommodation, transport and a full activity programme. Time to connect teams from across Poland and build shared experiences.