Atlassian Administrator (Tech SME)

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

For our Client, we’re looking for a skilled Atlassian Administrator (Tech SME) who will serve as the go-to expert for Jira, Confluence, and Jira Service Management (JSM) platforms. You will work closely with teams, providing guidance on best practices, ensuring effective platform usage, and driving continuous improvements in service and delivery processes.

Sounds like your kind of challenge?

What you’ll be doing

Act as a primary point of contact for Jira, Confluence, and JSM, advising teams on scalable, practical solutions.
Provide day-to-day support: resolve queries, handle configuration requests, and translate requirements into solutions.
Define and promote best practices for:
- Jira configuration: issue types, workflows, fields, screens, permissions.
- Confluence structure: spaces, templates, governance.
- JSM service design: request types, SLAs, queues, portals, and knowledge base.
Build and maintain automation rules in Jira/JSM to improve consistency and reduce manual effort.
Support planning using Advanced Roadmaps (Plans) for hierarchy management, dependencies, and reporting.
Create clear documentation, templates, and training sessions; drive adoption through how-to guides and onboarding.
Partner with teams to design incident and request workflows, approvals, and reporting processes.
Support integration and reporting: dashboards, filters, and subscriptions to measure service performance.
Contribute to platform governance by recommending standards that balance flexibility and consistency.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
Hybrid work setup – 6 days per month in Kraków office
Collaborative team culture – work alongside experienced professionals eager to share knowledge
Continuous development – access to training platforms and growth opportunities
Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
High quality equipment – laptop and essential software provided

Who we’re looking for

Strong experience with Jira Software, Confluence, and JSM, able to advise both technical and non-technical stakeholders.
Hands-on experience with JSM configuration: automation, SLAs, request types, queues, knowledge integration.
Familiarity with Advanced Roadmaps, including capacity and dependency management.
Experience with Cloud environments and understanding feature differences/migration aspects.
Programming basics (e.g., Python, NodeJS) are a plus.
Confident communicator with excellent stakeholder engagement skills.
Continuous improvement mindset with focus on user experience and measurable outcomes.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Atlassian Administrator (Tech SME)

Kraków

B2B

1100-1200 PLN net+vat/daily

Apply for position

I will handle your recruitment

Barbara Jadczak

SUPPORT & BENEFITS

Private healthcare

Fast access to doctors and medical tests.

Mindbox fully covers the individual package. You can extend the coverage to your partner and family on preferential terms. A wide network of medical providers and clear rules for everyday use.

Multisport

Energy that pays off.

We cover 50% of the card cost. You get access to thousands of sports facilities across Poland, plus a convenient mobile app. Additional cards for family members are available.

Training & development

Practical support for your career growth.

We co‑fund courses, certifications and conferences under a clear Training Policy. You also get access to a library of recorded webinars and trainings – available whenever you need them.

Eyewear or contact lenses co‑funding

Clear vision means comfortable work.

Up to PLN 500 every two years, with an additional PLN 300 available in justified cases. Simple reimbursement, regardless of your form of cooperation.

Group life insurance

Real protection from day one.

Option I is fully funded by Mindbox, Option II is co‑funded. You can include your partner and adult children, with coverage that also applies to treatment and hospitalisation abroad.

Ongoing support from the Talent Network Development

You’re not on your own in a project.

Regular contact, quick response and a partnership‑based approach. You focus on your work — we help take care of the rest.

Regular integration meet‑ups

Relationships that work beyond the project.

Cyclical meet‑ups for contractors in major cities across Poland. A space to talk, exchange experience and stay in real contact with the Mindbox team.

Annual company‑wide integration

One event. The whole community.

A two‑day company gathering with accommodation, transport and a full activity programme. Time to connect teams from across Poland and build shared experiences.